Shipping & Returns

Shipping

Below is a guide of our shipping services and costs.

  • We only ship orders on a Monday to Friday basis at present.
  • Any orders placed on the weekend will be shipped on Monday morning.
  • All orders are shipped from our clinic in Haywards Heath, West Sussex, UK. 
  • We use MyHermes and Royal Mail for all of our UK deliveries.
  • Please note that the below are estimations and can be subject to change. They should be used as a guide only.
  • We aim to have all orders dispatched within 2 business days of being placed
  • Within sale or seasonal promotional peak periods, our dispatch process may be longer.

UK

Standard Delivery - £2.99 - 3-5 days delivery

Europe

Standard Delivery - £3.99 - up to 5-8 days delivery - subject to location
Non-EU Countries - £14.99 - up to 8-10 days delivery - subject to location

Returns

If you are not happy with your product from Winslow Skincare then please contact us elle@winslowskincare.co.uk and we will always try and help you best we can with your product however if you are still not happy with the product itself then you are entitled to a refund 28 days after you have purchased the product. Below see our separate return policy for our different ranges

Advanced Nutrition Programme 

Advanced Nutrition Programme supplements once are unsealed are not returnable however if they are unopened and still sealed then you can return them and receive a full refund 28 days after purchase. Refund or exchange may take up to 10 working days. If you have any questions email elle@winslowskincare.co.uk

Jane Iredale makeup 

Jane Iredale makeup once used or unsealed from the packaging is not returnable which the expectation that your skin has a reaction to the product - in which case Winslow Skincare requires a photo of the reaction - again 28 days after purchase. If you have any question email elle@winslowskincare.co.uk. Refund or exchange may take up to 10 working days. 

Our Returns Process

  • Returns from Internet purchases can also be returned at our clinc
  • Alternatively you can post your return to the following address:

Winslow Skincare

Mill House Studio, Borde Hill Lane

Haywards Heath, West Sussex,

RH16 1XR
United Kingdom

 

Please note; if your order is outside of our 28 day returns window, you cannot return your products. 

    Once your goods are accepted back into stock you will be issued with an exchange or refund within 10 days of receipt.